Privacy Policy.
Operated by: MG Software Solutions L.P.
Effective date: June 7, 2025
This Privacy Policy explains how PadelMate collects, uses, stores, and protects personal data when you use our platform as a club owner, coach, or player. We are committed to full compliance with the EU General Data Protection Regulation (GDPR).
01
Our Commitment to Privacy
MG Software Solutions L.P. operates PadelMate and is committed to safeguarding the privacy of all users — including club owners, coaches, and players. By using our Service, you agree to the collection and use of your information in accordance with this policy.
We process personal data only for the purposes described in this policy, and only to the extent necessary to deliver a high-quality platform for padel club management.
02
Information We Collect
When you create an account on PadelMate, we collect the following personal information:
Full name
Email address
Phone number
Country of residence
Profile picture (optional)
Club name and details (for club owners)
Payment information — processed securely by Stripe; we do not store card details
We also automatically collect certain technical data when you use the platform, including your IP address, browser type, device type, and usage patterns. This data is used solely for platform performance and security purposes.
03
How We Use Your Information
We use your personal data strictly to deliver, maintain, and improve the PadelMate service:
To create and manage your user account and club profile
To process court bookings, subscriptions, and payments
To calculate player rankings and display match statistics
To send booking confirmations, match notifications, and service updates
To personalise your experience on the platform
To provide customer support and respond to queries
To monitor and improve platform performance and security
To comply with applicable legal obligations
04
Data Retention
We retain your personal data for as long as your account remains active, or as required to provide our services and comply with legal obligations. If you close your account or request deletion, we will permanently delete your personal data within 30 days, unless retention is required by applicable law.
Anonymised and aggregated usage data (which cannot identify you) may be retained indefinitely for platform analytics and improvement.
05
Security
We use industry-standard security measures to protect your data, including TLS encryption for all data in transit and encryption at rest for stored personal information. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their role.
While we take every reasonable precaution, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, and encourage you to use a strong, unique password for your PadelMate account.
06
Data Sharing
We do not sell, rent, or share your personal data for advertising purposes. We share your data only in the following limited circumstances:
Stripe — for secure payment processing. Stripe is PCI DSS compliant and handles all card data independently.
Supabase — our database infrastructure provider, operating under strict data processing agreements.
Trusted service providers who assist in operating our platform, bound by confidentiality obligations.
Legal authorities — only when required by applicable law, court order, or to protect the rights and safety of our users.
07
International Data Transfers
PadelMate is operated from Greece and our infrastructure may involve data processing in other countries, including within the EU/EEA and by providers in the United States (such as Stripe and Supabase). All international transfers are conducted in compliance with GDPR requirements, including through Standard Contractual Clauses (SCCs) where applicable.
By using PadelMate, you consent to your data being processed in accordance with this policy, including in jurisdictions outside your country of residence.
08
Your Rights Under GDPR
As a user of PadelMate, you have the following rights regarding your personal data:
Right of access — request a copy of the personal data we hold about you
Right to rectification — request correction of inaccurate or incomplete data
Right to erasure — request deletion of your personal data ('right to be forgotten')
Right to restriction — request that we limit how we process your data
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — at any time, where processing is based on consent
To exercise any of these rights, contact us at contact@yourpadelmate.com. We will respond within 30 days.
09
Children's Privacy
PadelMate is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us immediately at contact@yourpadelmate.com and we will promptly delete it.
10
Changes to This Policy
We may update this Privacy Policy periodically as our platform evolves or as required by law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify users by email.
We encourage you to review this policy regularly to stay informed about how we protect your data.
11
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
MG Software Solutions L.P.
Email: contact@yourpadelmate.com
Website: yourpadelmate.com
Country: Greece