Frequently Asked Questions.
Everything you need to know about PadelMate — from court bookings and player rankings to pricing and setup. Can't find an answer? Email us directly.
About PadelMate
What is PadelMate?
PadelMate is an all-in-one padel club management platform built specifically for padel club owners, coaches, and players. It centralises court bookings, player rankings, training session management, live game tracking, and club analytics into a single web and mobile application — replacing the spreadsheets, WhatsApp groups, and manual admin that most clubs still rely on.
Who is PadelMate designed for?
PadelMate is designed primarily for padel club owners and managers who want to streamline operations and grow their membership. It also serves coaches and trainers who need structured tools for planning and logging sessions, and players who want to track their performance, book courts, and engage with the club community.
Is PadelMate available in my country?
Yes — PadelMate is a web-based platform accessible globally. Anyone with internet access can use the platform. Localised language support is there for you.
Court Bookings & Scheduling
How does padel court booking work on PadelMate?
Members can book available courts directly from the PadelMate app — 24 hours a day, from any device. Club owners control the availability calendar, pricing tiers, and peak-hour rules. Once a booking is made, both the member and the club receive an automatic confirmation. No phone calls, no WhatsApp messages — just instant, seamless bookings.
Can players invite others to a game or post an open game?
Yes. Players can invite specific friends to a match, or post an open game invitation so other members of the club can see it and join. The platform sends automatic notifications to relevant players, filling your courts without any admin involvement from the club.
Can club owners set different prices for courts or times?
Yes. PadelMate supports pricing tiers, allowing clubs to set different rates for peak hours, off-peak slots, court types, or member categories. Pricing is managed entirely from the club owner's dashboard.
Player Rankings & Performance
How does the padel player ranking system work?
PadelMate uses an ELO-style algorithm to calculate player rankings. Every player starts with a base score, and points are gained or lost after each match based on the result and the relative skill levels of the opponents. Rankings update automatically after every game, so members always see a real-time, accurate reflection of their standing in the club.
Can players track their own match statistics and performance?
Absolutely. Every player has a personal performance dashboard showing their match history, win/loss rate, ranking evolution over time, most frequent partners and opponents, and detailed per-match stats. This data helps players understand their strengths and areas to improve — and keeps them engaged with the club.
Training & Coaching
Can coaches manage training sessions on PadelMate?
Yes. Coaches can plan and publish training sessions, set participant limits and pricing, track attendance, and log notes on individual player progress. Club owners can assign coaches to sessions and monitor training activity from the main dashboard.
Is there a live game tracking feature for referees and coaches?
Yes — PadelMate includes a real-time live game tracker. Referees or coaches can log points, track key stats (winners, errors, breakpoints), and publish results as the match unfolds. Players can check the live score from their phone and see the full stats breakdown the moment the match ends.
Pricing & Subscription
Is there a free trial for PadelMate?
Yes. PadelMate offers a full 6-months free trial on all plans — no credit card required. You get access to the complete feature set of your chosen plan during the trial period, so you can explore everything before committing.
What plans does PadelMate offer?
PadelMate offers three plans: Standard ($49/month) for small clubs with up to 2 courts and 10 members; Pro ($99/month) for growing clubs with unlimited courts, members, online bookings, and the live game tracker; and Elite ($199/month) for full-scale clubs that also need training management, player performance dashboards, and priority support.
Can I cancel or change my plan at any time?
Yes. You can upgrade, downgrade, or cancel your PadelMate subscription at any time from your account settings. There are no long-term contracts or cancellation fees.
Technical & Support
Is my club's data safe on PadelMate?
Yes. PadelMate uses industry-standard encryption for all data in transit and at rest. We do not sell or share your data with third parties for advertising. Payment processing is handled entirely by Stripe, a globally trusted payments provider. See our Privacy Policy for full details.
What should I do if I find a bug or have a feature request?
You can submit bug reports or feature requests directly from the feedback button (the lightbulb icon) available on every page of PadelMate, or by emailing contact@yourpadelmate.com. We review all feedback and prioritise improvements based on what club owners and players actually need.
How quickly can I set up PadelMate for my club?
Most clubs are up and running within a single day. Setup involves creating your club profile, adding courts, inviting your first members, and configuring your booking availability. Our onboarding flow guides you through each step. If you need help, our support team is available by email and chat.
Still Have Questions?
Our team is happy to walk you through PadelMate and help you decide if it's the right fit for your club.